Effective Date: 23 July 2025
Introduction
Baku Holiday Travel ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal data when you use our website and services.
By using our website (https://www.bakuholiday.com), you agree to the terms of this policy.
What Personal Data We Collect
Data You Provide
When you interact with us, we may collect the following data:
Full name
Email address
Phone number
Passport or ID details (for bookings) - If you want to buy one of the services we provide.
Payment information (via third-party processors) - If you want to buy one of the services we provide.
Travel preferences, booking details - If you want to buy one of the services we provide.
Data Collected Automatically
We also collect certain data automatically through cookies and analytics tools:
IP address
Browser type and version
Pages visited and time spent
Device information
Location data (if allowed by your browser)
How We Use Your Data
We use your data to:
Process bookings, reservations, and payments
Respond to customer inquiries and provide support
Send booking confirmations and travel updates
Improve our website’s performance and usability
Conduct marketing (with your consent)
Comply with legal obligations
Sharing Your Information
We do not sell your personal data. However, we may share your information with:
Trusted travel service providers (hotels, airlines, tour operators)
Payment processors (e.g., Stripe, PayPal)
Analytics and advertising partners (e.g., Google, Facebook)
Regulatory authorities (when required by law)
All partners are contractually obligated to handle your data securely.
Your Rights
Under GDPR and similar regulations, you have the right to:
Access your personal data
Request correction or deletion
Object to processing or restrict it
Withdraw consent at any time
Lodge a complaint with a data protection authority
Data Security
We take data protection seriously. Your data is stored on secure servers and protected with encryption, firewalls, and access controls.
Data Retention
We retain personal data only as long as necessary for booking and legal purposes. Marketing data is retained until you withdraw consent.
International Transfers
As a global tourism company, your data may be transferred to service providers outside your country (including outside the EEA). We ensure appropriate safeguards (like SCCs) are in place for such transfers.
Third-Party Services We Use
We may use trusted third-party tools and services such as:
Google Analytics
Meta (Facebook) Ads
Email marketing tools (e.g., Mailchimp)
Payment gateways (e.g., Stripe, PayPal)
Each service is selected with privacy and compliance in mind.
Changes to This Privacy Policy
We may update this policy from time to time. Any updates will be posted on this page with the new effective date.
Contact Us
If you have questions or concerns about your data or this policy, please contact us.